Refund policy

A. Cancellation policy

I. Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Fabio Maisto,
Via Antonio Domenico Vaccaro, 18/22, Giugliano in Campania NA, 80014
E-Mail: by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

II. Consequences of withdrawal

If you withdraw from this contract, we have to repay all payments we have received from you, excluding delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must send the goods to Fabio Maisto immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. Via Antonio Domenico Vaccaro, 18/22, Giugliano in Campania NA, 80014, email:, to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the costs of returning the goods if you send the goods back to us from Germany and use a return slip or sticker provided by us for the return, which we will send to you by email or on request in the event of cancellation to be sent by post. You can send the return slip or sticker by letter to the o.a. or by e-mail to the above Request an email address from us. Otherwise you bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

III. Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


B. withdrawal form

If you want to cancel the contract, please fill out this form and send it back.


Maisto Caffé - Fabio Maisto
Via Antonio Domenico Vaccaro, 18/22
Giugliano in Campania NA, 80014
Tel .: +39 081 1991 3175

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)




Ordered on (*) ____________ / received on (*) __________________



Name of the consumer (s)


Address of the consumer (s)


Signature of the consumer (s) (only when notified on paper)



(*) Delete where inapplicable